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Special Announcement

The Coral Sea Hotels’ top priority is to support the government of Papua New Guinea and the wellbeing of our guests, staff and the community. We are monitoring the coronavirus (COVID-19) situation and doing everything we can to ensure everyone remains healthy and safe.

  • Face masks safety protocols as directed by local authorities
  • Social distancing is required by government until further notice
  • Hand sanitizer in guest accommodation and key areas
  • Thermometers for guests provided by property

Please reach out to us to use our self-quarantine facilities. We are here to help in any way possible.

For more information please call our hotline on +675 3278255

Vision Statement

We Like to Give Our Guests Reasons for Coming Back

Mission Statement

Great Food Served with Speed and Smile

Safety Statement

This statement sets out the health & safety policy of Coral Sea Hotels and the means through which that policy is to be implemented. Our objective is to provide a safe and healthy place of work for all guests, employees and to meet all our duties and obligations to our clients. It is Coral Sea Hotels’ intention to protect our guests and employees from accident or ill health at work. We will seek to ensure that all our equipment and systems do not constitute a risk to the Health & Safety of our employees and we will consult with employees on risk improvements.

Our approach to Health & Safety as far as is reasonably practicable will be to

  • To Provide a Safe Place of Work by identifying and controlling hazards;
  • To prevent as far as is reasonably possible, any improper conduct or behavior likely to put the Safety, Health & Welfare of employees at risk.
  • To consult with staff on all Health & Safety matters.
  • To provide protective clothing and equipment where necessary.
  • To provide a safe system of work practices.
  • To provide appropriate information and training to staff members on a continuous basis.
  • To make Health & Safety a key issue.

Employer Responsibilities

The Management of all Coral Sea Hotels recognizes that it has the primary duty of care to ensure the health and safety of workers while they are at work and is responsible for ensuring work carried out does not carry risk to the health and safety of others.

Specifically these responsibilities

  • To maintain a safe and healthy work environment for employees, in addition to conforming to all current statutory requirements.
  • To provide the appropriate type and level of training to enable employees perform their work safely and efficiently.
  • To make available to every employee appropriate equipment to ensure Health & Safety.
  • To maintain a vigilant and continuing interest in all Health & Safety matters relevant to both the company and staff.

Employee Responsibilities

As a valued employee of Coral Sea Hotels you have a responsibility to yourself and your fellow workers to carry out your work in a safe and considerate manner. Employees must:

  • Co-operate with the company in maintaining a safe work place.
  • Report any potential hazards to management and not work in any hazardous conditions should they; in the employee’s opinion exist.
  • Be aware of the nearest emergency exists and firefighting / first aid equipment.
  • Never interfere with or misuse anything provided by the company in the interests of Health & Safety.
  • Read the company Health & Safety statement and obey all mandatory signs.
  • Not partake in any form of horseplay or prank likely to lead to injury to you or others.

Smoking/Alcohol and Drugs

CSH has zero tolerance for working under the influence of intoxicating liquor or drugs. The smoking of tobacco products is prohibited for staff while on duty and within all Coral Sea Hotel properties. This smoking policy forms part of the overall Health & Safety Policy and any breach will be dealt with under the Company’s disciplinary procedure. Visitors, contractors and temporary members of staff are expected to abide by the terms of this policy.


The company is committed to identifying the safety training needs on an ongoing basis.

All staff will be trained in emergency procedures and where appropriate, staff will be trained in the use of special machinery and equipment. All staff will be trained in the correct techniques involved in safe manual handling.


The company is committed to consulting with its staff members regarding safety, health and welfare in the office. Staff is involved in the identification of hazards and are trained in dealing with the hazards identified.

The safety statement will be included in Induction Training and staff will be advised on how to deal with any problems that arise.

Reporting of Incidents

All employees are required to report all incidents and near misses, whether resulting in injury or not, to management. All accidents will be investigated by a member of management and a written report prepared. Corrective action will be taken where necessary to avoid a recurrence.

Accidents involving persons who are not members of staff but are visiting or working on the premises must also be reported.

Fire Procedures

In the event of a fire and providing there is no danger to the persons concerned, every effort should be made to extinguish or contain the fire pending the arrival of the fire brigade. The magnitude of the outbreak must dictate whether attacking the fire should take priority over reporting and evacuation.

All staff should be familiar with the exit routes and should also know the location and type of fire extinguishers in the office.

In the event of fire:

  • Activate the fire alarm.
  • Only if trained in basic fire-fighting should you attempt to extinguish the fire;
  • Do not under any circumstances, expose yourself to danger.
  • Leave the building by the nearest fire exit and proceed to designated assembly point.

If you hear the alarm you should:

  • Switch off any equipment under your control and leave the building by the nearest fire exit.
  • Do not stop to collect personal belongings.
  • Once outside, do not enter the building until you are told it is safe to do so.
  • Management will on occasion perform fire drills to ensure that procedures are known and followed in the event of a real fire.

Risk Management

All workers are responsible for assisting in managing the particular risks associated with their specific work environment. Risk management strategies include:

  • regular hazard inspections of the site/hotel environment
  • risk register detailing all WHS risks associated with the operation and activities of the hotel
  • documented WHS policies and procedures
  • risk assessments of newly purchased equipment
  • risk assessments for any change to work processes
  • hazard, injury, incident reporting procedures
  • incident investigations (at the direction of the General Manager / Hotel Manager)

WHS job safety analysis for specific activities include:

  • Working at heights
  • Manual handling
  • Chemical handling
  • Ergonomics
  • All maintenance work

First Aid

First Aid Kits are provided to ensure that first aid supplies are easily accessible when required in an emergency. They are to be checked weekly and shortages replaced. Employees have an obligation to ensure that First Aid Kits, like any safety equipment, are not tampered with. Access to First Aid Kits must be made possible. Painkillers cannot be provided in the First Aid Kits


Black Swan International (service provider to Coral Sea Hotels) are committed to ensuring the safety of our assets and the security of our employees and of everyone we work with, wherever we operate.

Standard Compliance

We pursue a policy of zero-harm for people and the environment through best practice in Quality, Workplace Health & Safety and Environmental (QWHSE) Management, in line with the following standards:

  • ISO 9001:2015 Quality Management Systems
  • ISO 14001:2015 Environment Management Systems
  • OHSAS 18001:2007 Occupational Health & Safety Management Systems
  • AS/NZS 4801:2001 Occupational Health & Safety Management Systems

We are certified to HACCP (Food Safety) CAS: 2015 standards.