Privacy Policy

Below are the terms and conditions governing the usage of https://www.coralseahotels.com.pg a web, site operated by Coral Sea Hotels Limited, a registered Papua New Guinean company. We reserve the right to change the terms and conditions from time to time.

Web site Content

We make every reasonable effort to check the accuracy and factual presentation of information on our web site at the time of updating. However, we cannot guarantee that all information presented is up to date or factually accurate.

Terms and Conditions of Service

(a) These rates are only available through our web sites and call-centres and cannot be obtained by calling our partners or tour operators directly, as they will not have our discounted rates in their system.

(b) For Online Booking, Credit Card holder must be part of travelling party.

– Your credit card is held as guarantee – not for payment.
– The guarantee is valid only after we confirm your room’s – not before- You make payment directly to hotel using cash or credit card when you check-in
– Penalty for late cancellation or no show with respect to any completed reservation is specified on our web site’s reservation order form or payment form.
– This penalty will no longer be valid once you have checked into the hotel.

(c) We may require from you fax documents to support your booking. You need to agree that your credit card will be charged in accordance to the cancellation policies conditions imposed with respect to any completed reservation specified on the reservation order form or payment form

(d) Every effort is made to ensure that the room type requested in your original reservation is made available to you. However, we cannot guarantee the actual bedding configuration (e.g., single, queen, king size beds) of the room. These requests are forwarded to the hotel and are subject to availability on the day of check-in. All additional requests (smoking room, etc) are also subject to availability and cannot be guaranteed by Coral Sea Hotels Ltd..

(e) Cancellation Policy:

Once you accept our reservation service, you agree to abide by our Company’s Cancellation terms and conditions as specified on our web site’s reservation order form or payment form.

During holiday periods, festive seasons, special events, super peak seasons, the hotel hold the option to charge additional cancellation fees on top of what was specified on the reservation order form or payment form without prior notice and these charges will be borne by you and will be notified to you accordingly. In some cases, we are unable to permit cancellation after they have been made, generally for stays during the above periods.

Also some hotels may implement different cancellation policies from the standard policy specified on the reservation order form or payment form which will result in additional charges and these charges will be borne by you and will be notified to you accordingly.

We need each cancellation to be confirmed by one of our staff. This policy is to enable us to avoid incurring additional hotel charges on your account. If for any reason you did not receive confirmation of your cancellation from our staff within 24 hours after submission, you would need to resubmit your cancellation notice as soon as possible.

Cancellation will not be entertained over phone unless extremely urgent. Please email us at sales@coralseahotels.com.pg make appropriate cancellation

(g) Amendment Policy:

Once you accept our reservation service, you agree to abide by our Amendment Company’s terms and conditions as specified on our web site’s reservation order form or payment form.

During holiday periods, festive seasons, special events, super peak seasons, the hotel hold the option to charge additional amendment fees on top of what was specified on the reservation order form or payment form without prior notice and these charges will be borne by you and will be notified to you accordingly. In some cases, we are unable to permit changes after they have been made, generally for stays during the above periods.

Also some hotels may implement different amendment policies from the standard policy specified on the reservation order form or payment form which will result in additional charges and these charges will be borne by you and will be notified to you accordingly.

We need each amendment to be confirmed by one of our staff. This policy is to enable us to avoid incurring additional hotel charges on your account. If for any reason you did not receive confirmation of your amendment from our staff within 24 hours after submission, you would need to resubmit your amendment notice as soon as possible.

Amendment will not be entertained over phone unless extremely urgent.

(h) Key Amendments after hotel voucher has been issued (Please avoid last minute amendment) -Shortening of stay will be considered as an amendment.

A reduction in the number of rooms reserved will be considered as an amendment . However, cancellation policy as specified on the reservation order form or payment form may apply if late notification is received.An extension of stay and/or increase in the number of rooms reserved is subject to availability and will be considered as an additional/second booking.

  • A change in reservation from one hotel to another hotel is subject to availability and will be considered as a cancellation of the existing booking. The cancellation policy as specified on the reservation order form or payment form will be applied accordingly.
  • A change of the check-in and check-out period is subject to availability and will be considered as cancellation of the existing booking. The cancellation policy as specified on the reservation order form or payment form will be applied accordingly.

(i) Please avoid multiple amendments as they may give rise to complications as well as confusion at the hotel. If you submit amendments to the original booking several times, Coral Sea Hotels Ltd reserves the right to replace your original booking with a new booking reflecting all these amendments, and charge you a cancellation fee of the original booking.

User’s Warranties

When booking a reservation through our web site, you warrant to give true and complete information to us including genuine credit card details. From time to time, we display pictures for your convenience. Please note that these pictures may differ from the actual services you receive.

Specifically, you warrant that you are legally authorized to act and financially responsible for the use of your name and credit card account to pay for all services purchased at our web site.

As a customer, you agree to accept email as a means of communication. The confirmation or hotel voucher including other information that we provide to you electronically via email shall satisfy any legal requirements that communications be in writing.

We shall not be held responsible for incomplete booking order or irregular payment details. Under extreme circumstances, we may not be able to fulfil the booking contract for reasons beyond our control. The reasons may include but not limited to governmental regulations or measures, and environmental or natural disasters.

Liability Disclaimer

We make no representation about the information, quality, or its suitability of our services as displayed in our web site. From time to time, we display pictures for your convenience. Please note that these pictures may differ from the actual services you receive.

Transactions over the Internet may be subject to interruption, transmission blackout, delayed transmission due to Internet traffic or incorrect data transmission due to the public nature of the Internet.

We accept no liability for any loss or damage (including without limitation economic, special, punitive or consequential damages) arising directly or indirectly from your access to or the use of this Site or the failure to do so.

Under no circumstances shall we be liable for any damages (including claims for lost profits or lost business) arising from the usage of our web site’s information or services either directly or indirectly. The company disclaims all implied warranties.

Coral Sea Hotels Ltd intends to provide you with all the services that you request from us. In rare cases, when the hotel is not able to honour your reservation due to overbooking or any other circumstances, we will endeavour to offer you an alternative of comparable price and standards. If this occurs, we will contact you via email and request your authorization to proceed with this new booking. If you decline the alternative, and you were already charged for the original booking, a full refund will be given to you as soon as possible.

Governing Law

Any dispute arising from the use of our services shall be governed by the laws of Papua New Guinea and shall be legally binding on all parties. If any provision of this agreement is determined to be invalid or unenforceable pursuant to applicable law by any court of competent jurisdiction, the other provisions of this agreement will remain in full force and effect.

Cookie Policy for Coral Sea Hotels

This is the Cookie Policy for Coral Sea Hotels, accessible from http://www.coralseahotels.com.pg

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

  • Email newsletters related cookies

    This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

  • This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

    For more information on Google Analytics cookies, see the official Google Analytics page.

  • As we sell products it’s important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.
  • We use adverts to offset the costs of running this site and provide funding for further development. The behavioural advertising cookies used by this site are designed to ensure that we provide you with the most relevant adverts where possible by anonymously tracking your interests and presenting similar things that may be of interest.
  • We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook, YouTube and Instagram, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

If you are still looking for more information then you can contact us through one of our preferred contact methods: